How to optimize network connectivity
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Watch the video on "How to optimize network connectivity":
Try these steps to ensure a seamless network connection in your Galaxy smartphone
1.1 Go to Settings
1.2 Tap Connections
1.3 Tap Mobile networks
1.4 Tap Network operators
1.5 Enable Select automatically
2.1 Go to Settings
2.2 Tap Connections
2.3 Tap Mobile networks
2.4 Tap Network mode SIM1/SIM2
2.5 Tap 5G/LTE/3G/2G (auto connect)
Note: Certain locations may offer weak signals, in such cases try moving to another area that has better signal strength
3.1 Go to Settings
3.2 Tap Software update
3.3 Tap Download and install
3.4 Tap Download
3.5 Tap Install now
4.1 Go to Settings
4.2 Tap General management
4.3 Tap Reset
4.4 Tap Reset network settings
4.5 Tap Reset settings
4.6 Tap Reset
Note: Steps may vary as per operating system
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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