Get complete diagnostic support for your smartphone on the Samsung Members app

Last Update date : Feb 20. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Watch the video on "Get complete diagnostic support for your smartphone on the Samsung Members app":

Get diagnostic support for your smartphone on the Samsung Members app Get diagnostic support for your smartphone on the Samsung Members app

Get complete diagnostic support for your smartphone on the Samsung Members app.

Step 1: Open Samsung Members app

Step 2: Tap Diagnostics

Step 3: Tap Test all for diagnosis of your device

Step 4: Diagnosis result will be displayed

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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