Change the email address on your Samsung Account

Last Update date : Feb 19. 2026
Samsung Galaxy phone showing the Change your email ID screen for a Samsung Account.

If you switched over to a new email address or simply don’t use your current one any more, you can change your email address on your Samsung account. This can be done from your Galaxy phone or the Samsung website and takes only a few minutes to complete.

Note: Information provided applies to mobile devices sold in Canada. Available screens and settings may vary by wireless service provider, software version, and device model.

Please follow the steps below to change your Samsung account email address using your Galaxy phone.

1 On your phone, navigate to and open Settings, and then tap Accounts and backup.
2 Tap Manage accounts, and then select your Samsung account.
Manage accounts highlighted on a Galaxy phone
3 Tap My profile, and then tap Profile info.
4 Next, select your email at the top of the screen.
Email address highlighted on a Galaxy phone
5 Tap Change, then enter your new email address, and then tap Change again.
6 You will be prompted to enter the verification code sent to your new email address. When you’re finished, tap Verify.
7 Enter your Samsung account password, and then tap Confirm.
8 For security purposes, you will need to enter your Samsung account password again, and then tap Sign in.
9 Next, you will be prompted to log in to your Samsung Account using your new credentials. Tap OK (at the bottom of the screen).
10 Enter your new email address, and then tap Next.
11 Enter your Samsung password, and then tap Sign in.
12 As you are now using a new email address for your Samsung Account, you will be prompted to accept the terms and conditions of use again. Tap More, and then tap Agree.
13 Finally, tap Cancel if the prompt to use Samsung Pass appears.

Note: To use Samsung Pass, tap Get Started and follow the on-screen instructions to complete the procedure.

Please follow the steps below to change your Samsung account email address using a web browser.

1 Using your internet browser, navigate to the Samsung Canada website.
2 Select the profile icon in the upper right corner, and then select LOG IN/Sign-up.
Select the profile icon in the upper right corner, and then select LOG IN/Sign-up
3 Enter your email address and select Next.
Enter your email address and select Next
4 Enter your password and select Sign in.
5 If your account is protected by two-step verification, you will need to enter the verification code sent to your Galaxy phone or tablet. Then, select Verify.
Enter the verification code sent to your Galaxy phone or tablet and then select Verify
6 Select your profile icon in the top right corner, and then select your name in the drop-down menu.
7 Select Manage Samsung account.
8 Select Email ID.
Select Email ID
9 Enter the new email address in the New email address section, and then select Change.
10 Enter your password, and then select Confirm.
11 You will be prompted to enter the verification code sent to your new email address.
12 When you’re finished, select Verify.
13 Finally, select Done. That’s it! Your email has been changed.

Your Samsung account ID can be recovered using an email ID hint or your recovery (secondary) phone number or email address.

Option 1: Recover your account ID using an Email ID hint

Settings home page Settings home page

Step 1. Open Settings > Select Samsung account.

Options for signing into account. Options for signing into account.

Step 2. Select Forgot password or don’t have an account?

Options to create an account or recover credentials. Options to create an account or recover credentials.

Step 3. Select Forgot ID.

Verification method options. Verification method options.

Step 4. Tap Trouble getting your account ID?

Account ownership verification screen. Account ownership verification screen.

Step 5. Enter the requested information > Tap Continue.

Account ID verification hint screen. Account ID verification hint screen.

Step 6. Review the Email IDs listed > Tap Sign in now > Sign into your account.

Option 2: Recover your account ID using your recovery phone number or email address

Settings home page Settings home page

Step 1. Open Settings > Select Samsung account.

Options for signing into account. Options for signing into account.

Step 2. Select Forgot password or don’t have an account?

Options to create an account or recover credentials. Options to create an account or recover credentials.

Step 3. Select Forgot ID.

Find your account ID by your recovery phone number or recovery email. Find your account ID by your recovery phone number or recovery email.

Step 4. Enter your recovery (secondary) phone number or recovery (secondary) email > Tap Continue.

Account ownership verification screen. Account ownership verification screen.

Step 5. Enter the requested information > Tap Continue.

Text message verification screen. Text message verification screen.

Step 6. Verify that the phone number or email displayed is yours > Tap Send code > Enter the verification code or PIN number > Tap Verify.

Email ID verification screen. Email ID verification screen.

Step 7. Select an email ID > Tap Sign in now > Sign into your account.

Follow the steps below to begin resetting your password. Once you reach the verification screen, choose one of the four available methods to verify your identity and create a new password.

Settings home page Settings home page

Step 1. Open Settings > Select Samsung account.

Option to enter an account ID. Option to enter an account ID.

Step 2. Enter your account ID > Tap Next.

Option for entering a password or recovering password. Option for entering a password or recovering password.

Step 3. Select Forgot password?

Reset password screen. Reset password screen.

Step 4. Enter your email ID > Tap Reset password.

Verify phone number screen. Verify phone number screen.

Step 5. Enter your account phone number > Tap Continue.

Option 1: Reset password through primary email

Verification method options. Verification method options.

Step 1. Select Email verification > Tap Continue.

Notice that an email has been sent to your primary email address. Notice that an email has been sent to your primary email address.

Step 2. Tap Go to inbox > Follow the instructions in the email.

Reset password screen. Reset password screen.

Step 3. Enter a new password > Tap Next.

Note:

  • Go to inbox not available: If you do not see the Go to inbox button on your phone, check your email inbox directly.
  • Signed-in devices: You can choose to sign out or stay signed in to your Samsung account on other devices with active login sessions.
  • Other verification options: In some countries where you can sign up with a mobile phone ID, you can also reset your password through phone number verification.

Option 2: Reset password using a security question

Verification method options. Verification method options.

Step 1. Select Verify with security question.

Screen to answer security question. Screen to answer security question.

Step 2. Answer your security question > Tap Verify.

Reset password screen. Reset password screen.

Step 3. Enter a new password > Tap Next.

Note:

  • Signed-in devices: You can choose to sign out or stay signed in to your Samsung account on other devices with active login sessions.
  • Security question required: To reset your password using a security question, you must have already registered one in your Samsung account settings.

Option 3: Reset password using a recovery email

Verification method options. Verification method options.

Step 1. Select Verify with recovery number or email.

Alternative verification options screen. Alternative verification options screen.

Step 2. Select Recovery email > Tap Continue > Tap Go to inbox > Follow the instructions in the email.

Reset password screen. Reset password screen.

Step 3. Enter a new password > Tap Next.

Note:

  • Signed-in devices: You can choose to sign out or stay signed in to your Samsung account on other devices with active login sessions.
  • Recovery email required: To reset your password using a recovery email, you must have already registered a recovery email in your Samsung account settings.

Option 4: Reset password using a recovery phone number

Verification method options. Verification method options.

Step 1. Select Verify with recovery number or email.

Alternative verification options screen. Alternative verification options screen.

Step 2. Select Recovery phone number > Tap Continue.

Account ownership verification screen. Account ownership verification screen.

Step 3. Enter your birthdate > Tap Continue.

Text message verification screen. Text message verification screen.

Step 4. Verify the phone number displayed is yours > Tap Send code > Enter Verification code > Tap Verify.

Reset password screen. Reset password screen.

Step 5. Enter a new password > Tap Next.

Note:

  • Signed-in devices: You can choose to sign out or stay signed in to your Samsung account on other devices with active login sessions.
  • Recovery phone number required: To reset your password using a recovery phone number, you must have already registered a recovery phone number in your Samsung account settings.

Additional resources:

Chat with us!

Chat with us!

Service & support available 24/7.

Resolve your queries quickly and effortlessly.

Chat with Support

Related Questions

Thank you for your feedback!

Contact Info

Online Support

There are a number of a different ways of contacting us via Live Chat, Text, Email and more.

Chat Support: 24/7

Please note: If you are unable to access chat, please Click Here
Learn more Chat with Us

Face to Face Support

Service Centre Locator
to help you find nearest service centre
Click here

Sign Language Support

ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*
Learn More

Printers Support

For technical support for printers
Click here
View more

RC01_Static Content : Hide call number function